Privacy Policy

Last updated: 22 July 2026

Pharmacy Weight Loss Lancaster | GPhC No. 9012511 | Last updated: July 2026

Pharmacy Weight Loss Lancaster is a GPhC registered online pharmacy weight loss clinic based in Lancaster, UK. We are committed to protecting your personal and medical information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This policy explains how we collect, use, and protect your data.

1. Data We Collect

When you use our services, we may collect the following information:

Personal details: Full name, date of birth, address, phone number, and email address
Health information: Medical history, current medications, weight, BMI, and other relevant clinical data provided during your consultation
Payment information: Billing details processed securely through our payment provider
Technical data: IP address, browser type, and website usage data collected via cookies

We collect this data when you register, complete a consultation form, place an order, or contact us directly.

2. How We Use Your Data

We use your information for the following purposes:

To assess your suitability for weight loss treatment and provide safe, appropriate clinical care
To process and dispatch your prescriptions — orders are delivered within 1 working day once approved by our pharmacist
To communicate with you about your treatment, orders, and any follow-up care
To comply with our legal and regulatory obligations as a GPhC registered pharmacy
To maintain accurate medical records as required by pharmacy law
To improve our services and website experience

Our lawful basis for processing health data is the provision of healthcare services under UK GDPR Article 9(2)(h). General personal data is processed on the basis of legitimate interests and contractual necessity.

3. Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small files stored on your device that help us understand how visitors use our site.

We use the following types of cookies:

Essential cookies: Required for the website to function correctly
Analytics cookies: Help us understand website traffic and usage patterns (data is anonymised)
Functional cookies: Remember your preferences to improve your experience

You can manage or disable cookies through your browser settings at any time. Please note that disabling essential cookies may affect how the website functions.

4. Third-Party Sharing

We do not sell or rent your personal data. We may share your information with trusted third parties only where necessary:

Prescription processing: Dispensing partners involved in fulfilling your order
Payment processors: Secure payment providers to handle transactions
NHS and healthcare professionals: Where clinically appropriate or required by law, such as sharing information with your GP
Regulatory bodies: Including the GPhC, MHRA, or other authorities where we are legally obliged to disclose information
IT and hosting providers: Who support our website and data storage under strict data processing agreements

All third parties are required to handle your data securely and in accordance with UK data protection law.

5. Data Retention

We retain patient records for a minimum of eight years from the date of last treatment, in line with NHS and pharmacy regulatory guidance. After this period, data is securely deleted or anonymised.

6. Data Security

We take appropriate technical and organisational measures to protect your personal and medical data against unauthorised access, loss, or misuse. All data is stored securely and access is restricted to authorised personnel only.

7. Your Privacy Rights

Under UK GDPR, you have the right to access the personal data we hold about you, request corrections to inaccurate information, and in certain circumstances, request deletion of your data. You may also have the right to restrict or object to certain types of processing, and to request a copy of your data in a portable format. To exercise any of these rights, please contact us using the details below.

8. Contact Us

If you have any questions about this privacy policy, how we handle your data, or wish to exercise your rights, please contact us:

Pharmacy Weight Loss Lancaster
GPhC No. 9012511
Phone: (+44) 116 4646009
Email: info@pharmacyweightloss.co.uk

We aim to respond to all data-related enquiries within 48 hours.